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DeciMetrics Privacy Policy

Last Updated: May 4, 2025

Welcome to DeciMetrics ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DeciMetrics platform and services ("Services"). Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information essential for providing and improving our Services:

  • Account Information: Name, email address, password, company/organization (optional), and payment information (processed securely by our third-party payment processors) when you register or subscribe.

  • Decision Content ("User Content"): The data you input and generate within the platform, including decision titles, contexts, criteria, alternatives, ratings, comparisons, justifications, and associated files or notes. This also includes prompts provided to AI features and the AI-generated suggestions you receive and interact with.

  • Usage Data: Information about how you interact with our Services, such as IP address, browser type, device information, pages visited, features used, and timestamps. This helps us understand usage patterns and improve the platform.

  • Cookies & Similar Technologies: We use essential cookies for authentication, session management, and preferences. We may also use analytics cookies (with your consent where required) to understand usage. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

Your information is used for the following purposes:

  • To Provide and Maintain the Service: Operate your account, enable decision modeling features, store your User Content, and provide customer support.

  • To Provide AI Assistance: Your decision context and relevant User Content are securely processed (potentially via third-party AI providers like OpenAI) to generate AI suggestions (e.g., criteria, ratings, justifications). Importantly, your specific User Content (decision details) is NOT used to train the underlying third-party AI models.

  • To Improve Our Services: Analyze anonymized and aggregated usage data to understand user needs, identify areas for enhancement, fix bugs, and develop new features.

  • To Communicate With You: Send essential service updates, security alerts, respond to inquiries, and (with your permission) provide information about new features or relevant content.

  • To Ensure Security and Compliance: Protect against fraud, abuse, and security threats, and comply with legal obligations.

3. Data Storage, Security, and International Transfers

Data Location: Your User Content and personal data are primarily processed and stored on secure servers located within the European Union (specifically, Estonia).

Security Measures: We implement industry-standard technical and organizational security measures (including encryption, access controls, regular reviews) to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.

International Transfers: While primary storage is in the EU, some supporting services or third-party providers (like AI services) might process data internationally. When this occurs, we ensure appropriate safeguards (like Standard Contractual Clauses or adequacy decisions) are in place to protect your data according to GDPR standards.

4. Sharing Your Information

We do not sell your personal information. We only share it in limited circumstances:

  • With Your Consent: E.g., when using team collaboration features (if applicable) to share decision projects.

  • With Service Providers: We use trusted third-party vendors for essential services like hosting (EU-based), payment processing, AI model access (e.g., OpenAI), and analytics. These providers only access information necessary to perform their tasks and are bound by confidentiality obligations.

  • For Legal Reasons: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of DeciMetrics, our users, or others.

  • Business Transfers: In case of a merger, acquisition, or asset sale, user information may be transferred as a business asset, subject to notice and adherence to this policy's principles.

  • Anonymized Data: We may share aggregated or anonymized data (which cannot identify you) for research, reporting, or service improvement.

5. Your Responsibility for Input Data

You control the data you input into DeciMetrics. While we provide the platform, you are ultimately responsible for the information you choose to include in your decision models. For highly sensitive or confidential data belonging to your organization or third parties, carefully consider whether it needs to be included for the analysis. Where feasible and appropriate, we encourage using anonymized or generalized data to minimize potential risks associated with processing sensitive information, especially when utilizing AI assistance features.

6. Your Data Rights (GDPR)

As we operate within the EU, you have rights under the General Data Protection Regulation (GDPR):

  • Access: Request access to the personal data we hold about you.

  • Rectification: Request correction of inaccurate personal data.

  • Erasure: Request deletion of your personal data (subject to legal retention needs).

  • Restriction: Request restriction of processing under certain conditions.

  • Portability: Request your data in a machine-readable format.

  • Objection: Object to processing based on legitimate interests or for direct marketing.

You can exercise many of these rights through your account settings or by contacting us at info@decimetrics.com. We will respond to requests in accordance with GDPR requirements. You also have the right to lodge a complaint with your local data protection authority.

7. Data Retention

We retain your account information and User Content as long as your account is active or as needed to provide the Services. We retain usage data and anonymized information for longer periods for analytics and service improvement. After account closure, we will delete or anonymize your personal data within a reasonable timeframe, unless required otherwise by law (e.g., for financial records or legal defense).

8. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last Updated" date and potentially via email or an in-app notice. We encourage you to review this policy regularly. Your continued use of the Services after changes signifies your acceptance.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@decimetrics.com