DeciMetrics Terms of Service
Last Updated: May 4, 2025
Welcome to DeciMetrics! We provide an intelligent decision support platform using Multi-Criteria Decision Analysis (MCDA) methods (like AHP and DEMATEL) enhanced with Artificial Intelligence (AI) assistance ("Services"). These Terms govern your use of our Services. By accessing or using DeciMetrics, you agree to these Terms. If you disagree, please do not use the Services.
1. Using DeciMetrics
You need an account to use DeciMetrics. You must be 18 or older. Keep your account details secure; you are responsible for all activity under your account. Provide accurate information during registration.
2. Subscriptions & Pilot Program
Access may be via paid subscriptions or specific programs like our Early Adopter Pilot. Details of plans, pricing, and pilot terms (duration, scope, feedback requirements) are provided separately or on our website. Payments are generally non-refundable unless stated otherwise or required by law. You can cancel subscriptions according to the specified terms, typically effective at the end of the current billing period. Pilot program access may differ and is subject to its specific agreement.
3. Acceptable Use
Use DeciMetrics lawfully and ethically. Do not misuse the platform, interfere with its operation, infringe on rights, attempt unauthorized access, or transmit harmful code.
When using AI features, understand that suggestions are based on the data you provide and general knowledge. AI output requires your critical review and validation. Do not use AI features to generate illegal, harmful, or infringing content.
The quality of the decision analysis heavily depends on the quality, accuracy, and relevance of the information you input (context, criteria, alternatives, ratings). You are responsible for the data you provide. For highly sensitive or confidential information, consider using anonymized or generalized data where appropriate.
4. Your Content & Data Privacy
You own the content and data you input into DeciMetrics ("User Content"). You grant us a limited license to use your User Content solely to operate, maintain, and improve the Services for you.
We take data privacy seriously. Your data is stored on secure servers located within the European Union (specifically, Estonia). We implement reasonable technical and organizational measures to protect your data.
Crucially, we do not use your specific User Content (like decision details, criteria, or alternatives) to train the underlying third-party AI models (e.g., OpenAI's models). Interaction data may be used in aggregate and anonymized form to improve DeciMetrics itself. Please refer to our separate Privacy Policy for more details.
You are responsible for ensuring your User Content is lawful and does not infringe on any third-party rights.
5. Intellectual Property
The DeciMetrics platform, its design, underlying code, unique AI integration methods, and branding are our intellectual property. Established methodologies like AHP/DEMATEL are academic frameworks, but our implementation is proprietary. Your feedback regarding the Services is welcome, and you grant us the right to use it freely.
6. Disclaimers (Important!)
DeciMetrics is provided "AS IS" and "AS AVAILABLE." We strive for accuracy and reliability but cannot guarantee the Service will be uninterrupted or error-free.
DeciMetrics is a decision *support* tool. It aids your analysis but does not make decisions for you. AI suggestions require validation. We are not liable for the outcomes of decisions made using the platform. The accuracy and usefulness of the output depend heavily on the quality of your input and judgment.
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
7. Limitation of Liability (Important!)
TO THE FULLEST EXTENT PERMITTED BY LAW, DECIMETRICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 6 MONTHS BEFORE THE CLAIM AROSE, OR €100.
8. Indemnification
You agree to indemnify and hold harmless DeciMetrics from any claims, damages, or expenses (including legal fees) arising from your use of the Services, your User Content, or your violation of these Terms.
9. Termination
You can stop using the Services and terminate your account at any time. We reserve the right to suspend or terminate your access for violation of these Terms or other reasons, with notice where feasible.
10. Changes to Terms
We may update these Terms occasionally. We will notify you of significant changes (e.g., via email or in-app notification) and update the "Last Updated" date. Continued use after changes means you accept the new Terms.
11. Governing Law & Disputes
These Terms are governed by the laws of the Republic of Estonia, without regard to conflict of law principles. We encourage resolving disputes amicably first. If unresolved, disputes shall be settled in the competent courts of Estonia.
12. Contact Us
Questions about these Terms? Contact us at: info@decimetrics.com